At the core of every endeavor is a mission statement, and that mission statement is built on values. What does your company value? What got you started on the crazy…
Online chatter may seem random and chaotic when you're engaged in it, but these six conversational archetypes shed some light on the overall patterns that give Twitter communities structure.
If all businesses understood the power of these simple acts of personalization, they could create memorable customer experiences that do more to spread the word about their business than any marketing campaign.
People who subscribe to you via social media want to feel connected to the people behind the brand, and feel like they're an active participant in the story of your business. Here are three ways you can put people first to make sure your social media strategy is personal.
The stress of life can get to all of us. However, if we are in an industry where we are dealing with customers, we need to make sure we don't take it out on them.
Next time you have a bad experience with a company, maybe a call to the owner or manager will get you the results you were hoping for. This way you aren't sitting behind your computer with your negative Yelp review and nothing to show for it.