There are a number of tools I’m using these days to increase my
productivity. I think other small business owners will benefit from them
as well.
1. Google Apps for Business
I have easy access to all my spreadsheets and documents no matter
where I am. It’s ideal for sharing information if several employees are
working with the same clients. I really enjoy the ability to limit who
has access to the documents. It’s great for people who work in multiple
locations throughout the day, including the office and later again at
home.
2. Skype
Skype allows me to take calls from anywhere. I have our 1-800 number and Google Voice number redirected to my Skype phone so I never miss a call. I can have international phone calls for next to nothing.
I record all my calls in case I ever need to reference them. I can also
instant message my coworkers, which comes in handy if they encounter a
roadblock and need an immediate answer to get working again.
3. Live Chat
My clients get answers so much faster by sending a chat than an
email. Answering questions via live chat also reduces the number of
inquiries waiting in my email inbox. It enables me to answer questions
in real time so my clients feel valued; they’ve actually mentioned live
chat as one of their favorite features, as well.
What are your favorite tools? Share them below!
